Curriculum/LVL 02/Difficult Conversations

LVL 026 Hours

Difficult Conversations.

A rigorous framework for feedback, conflict, and boundary-setting without escalation or retreat.

0 / 5 lessons complete · 0%

Intent of the module

You will leave able to deliver hard feedback in under three minutes, hold a boundary without apology, and de-escalate a charged exchange by naming what is happening.

What you leave with

  • 01The SBI-R feedback structure under emotional load
  • 02Naming the dynamic without accusation
  • 03Holding silence after a boundary is stated
  • 04Recovering from your own reactive moments

Syllabus

2 units · 5 lessons

Unit 01 — The Anatomy of Escalation

Unit 02 — Delivering Hard Feedback

Assessment rubric

How you'll be measured.

Directness

One clear ask; no softening that obscures the point

Regulation

Voice and pace hold under counter-pressure

Respect

Person separated from behaviour throughout

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